We book an appointment for you in a walk-in clinic

The wait time for a walk-in clinic consultation is 1 to 2 days if you are in a major city. In rural areas, it may take longer to get an appointment due to limited walk-in clinic space. Doctr’s Care Coordination Service can book you an appointment at a walk-in clinic.

Once you have an appointment, you may wait up to an hour in the waiting room at the clinic.

There are some areas that are not covered. To find out if your area is covered, click here.

Most private insurance plans and health spending accounts will cover Doctr’s online services. Contact us if your bill is rejected.

We use your location, travel distance, availability, and thousands of reviews from other users to select the best possible walk-in clinic.

Your care coordinator will begin working on your application. You’ll receive a communication when your care coordinator has started as well as frequent updates on their progress. If you have any questions, you can always chat with the team via the Doctr mobile app chat.

It happens! We’ll find you another appointment if you have the individual or family plan. It’s important to contact your care coordinator at least 24 hours in advance to cancel an appointment. You also have the option to cancel the appointment yourself by contacting the clinic directly. However, fees may be charged to the client for lateness, no-shows, or cancellations.

For the walk-in plan, the service stops once an appointment is found.

In the past, you had to arrive early and wait in line (even in winter!) to get a spot at a walk-in clinic. Now, clinics open their appointments the day before, and patients can book appointments online for the next day. Despite this new way of operating, they are still called walk-in clinics in Quebec.

The most popular platform is the government’s Rendez-Vous Santé Québec (RVSQ). This platform is reserved for people with a valid RAMQ card.

Some walk-in clinics offer walk-in spots only for their registered patients.

Some clinics have more capacity and are open every day. They are called Super Clinics.

Doctr can help you get a spot at a walk-in clinic.

Si vous n’avez pas de médecin de famille, il est fortement conseillé de s’inscrire au Guichet d’accès à la première ligne du Québec. Vous serez mis dans une liste d’attente et éventuellement un médecin de famille vous sera assigné.

En attendant, vous avez les options suivantes :

1. Consulter dans une clinique sans rendez-vous.
2. Consulter dans une clinique en ligne.
3. Consulter dans une clinique privée.
4. Vous rendre à l’urgence.

Doctr peut vous aider à trouver une consultation avec un médecin.

A consultation at a public clinic is free if you have a RAMQ card or an insurance card from another province.

A consultation at a private clinic costs an average of $200, and a consultation at an online clinic costs an average of $160.

If you have a card from another province, Doctr can help you book an appointment at a public clinic.

If you are a temporary resident ineligible for the public system (working holiday visa holders, international students, tourists, etc.), you can consult this guide.

Within the framework of its offer of services to the person who obtains the services of Doctr (hereinafter “Customer”), the latter acts only as an agent for the Customer within the framework of the mandate of medical appointments that the latter granted to him by obtaining the services of Doctr.

‍For all services rendered by Doctr involving the use by the Customer of his Quebec Health Insurance Plan card (hereinafter the “RAMQ Card”), Doctr acts independently and is not affiliated with any appointment scheduling system, clinic or other establishment offering medical services.

‍Doctr is not given priority for scheduling appointments before, during or after the execution of its mandate for the Customer when such services involve the use by the Customer of its RAMQ Card.

Protection of personal information

We, Doctr, are seriously concerned about the confidentiality of your personal information and are committed to respecting the confidentiality of the information we collect. In order to comply with the various legal provisions concerning the Quebec health insurance plan (Health Insurance Act, RLRQ c A-29) and concerning the protection of personal information in the private sector (Act respecting the protection of personal information in the private sector, RLRQ, c P-39.1), Doctr has put in place various mechanisms allowing it to provide its services and to comply with the existing legal provisions.

‍Please note that the only information collected, in a transparent manner with the consent of the users, is the information listed in our Privacy Policy, to which you consent by using the website ” Doctr.ca ” (hereinafter the ” User “). Please note that the User’s personal information will not be retained beyond the purposes for which it was collected and Doctr has established a mechanism for the destruction of such information once the expiry date has been reached, thereby complying with applicable laws.

Special case of health insurance card information

Please note that we will not require you to produce your RAMQ Card with all its information by photo and we will never require you to physically entrust us with your RAMQ Card. For the sole purpose of the services provided by Doctr “Doctr Care Coordinator Services” (described in the Terms and Conditions and the General Conditions of Sale) for which the information contained on a RAMQ Card is necessary, and not merely useful, we collect only the necessary information contained on the RAMQ Card.

‍The information requested may include the registered health insurance number, expiration date, date of birth and full name of the person purchasing the specific service (hereinafter the “Purchaser”). The collection of the above information is necessary since this information is required by the clinics for appointment scheduling, therefore necessary for Doctr to perform the service “ Doctr Care Coordinator Services” that Buyer has procured and which is a resource provision service.

‍The deletion of certain data such as health insurance number, reason for medical consultation and any photos that may have been provided are deleted by Doctr seven (7) days after Doctr has made an appointment for Buyer, as this information is no longer necessary for Doctr’s performance of the services. For more information, please read our Privacy Policy.